OIT Client Services - Reimage UTA Machines

Reimage UTA Machines - For DST and Associates ONLY

Check Completed Items
	Determine if image/rebuild is necessary
	Newly purchased machines are imaged. Security tickets specifying that the client should backup for a rebuild will require an image. Virus, spyware, or other software related issues that can't be resolved within 20 minutes of review should be scheduled for rebuild. These computers should also be scheduled for rebuild if subscribing the machine to WSUS and updating Symantec AntiVirus does not fix the problem.
	Backup confirmation received from client.
	Verify client is subscribed to WSUS: right-click on My Computer > Properties > Automatic Updates > and make sure Automatic Selected is grayed out. If subscribing to WSUS results in svhost process locking up the computer, install the appropriate patches from http://support.microsoft.com/kb/916089/ and http://support.microsoft.com/kb/927891. Before rebuilding the machine, refer client to http://www.uta.edu/oit/policy/cs/Desktop/backingup.html for information on how to back up his/her data and follow up with an e-mail to ensure the backup has been completed. Copy the reply email into the HEAT Journal. When picking up the computer check again with the client if the data has been backed up, especially if few days have passed since the last correspondence. Make a note of any networked printers before you start the rebuild and add them back after the rebuild is complete. Make a note of where the MS Outlook personal folders (.pst) and personal address book (.pab) files are saved and add them back after the rebuild is complete.
	Rebuild Machine
	The images below have been developed for Dell Optiplex computers. They may work on other models as well, but do not try them on Dell Dimension XPS. Use the Universal image. Desktop Support Only: Use the USB drive if machine cannot read DVD images. Desktop Support Only: Use Net Boot if the image rebuild options above will not work. Rebuild from scratch using Windows XP disk if all other options fail.
	Universal Image: Please report any errors you encounter to Desktop@uta.edu Look up the full computer name. Go to https://eservices.uta.edu/managecomputer/ and remove the machine from the domain and then choose to add it to the domain. Users with PUID access can also go to PUID > Computers > click on Add/Remove Computer to the Domain and choose to remove the computer from the domain. Insert Universal image disk and boot from the DVD by tapping F12 at startup and choosing boot from CD-ROM in Setup > Boot Sequence. When prompted select the appropriate option: Start Ghost with IDE-CDROM Drivers for models 620 and older and click OK. Start Ghost with SATA-CDROM Drivers for 745 models and click OK. Select Local > Disk > From Image and click Univer.gho. Click OK and select #1 as default destination partition and choose Yes to permanently overwrite. Choose Reset to restart the PC once the imaging is complete. Important: to avoid booting from the image disk, remove it from the CD-ROM drive immediately during reboot. Enter the computer name as outlined below and do not change the Administrator Password at the Computer Name and Administrator Password screen. naming convention for machines on UTA domain is always DeptCode + UTAInv#, for example OIT012345, ACCT012345. Choose UTA for Domain at the Workgroup or Computer Domain screen and click Next. Enter your uta\NetID and password when prompted and click OK. Machine will reboot. Log into the local machine with the special administrator username and password. Install any new hardware found. See Setup Machine to complete the build.
	USB Hard Drive Image - Desktop Support Only Look up the full computer name. Go to https://eservices.uta.edu/managecomputer/ and remove the machine from the domain and then choose to add it to the domain. People with PUID access can also go to PUID > Computers > click on Add/Remove Computer to the Domain and choose to remove the computer from the domain. Insert USB Boot disk and boot from the CD by tapping F12 at startup and choosing boot from CD-ROM in Setup > Boot Sequence. Continue to OIT Resource Tool CD Startup Menu and select 280 and Down because this image includes USB drivers. Check the box at the About Symantec Ghost to make sure the mouse works. If it does not, hit CTRL+ALT+DEL and go back to Step 1. Click OK on About box. Select Local > Partition > From Image File in Ghost menu. Click the teardrop and select 2:2 NFTS drive. Select the image "UNVXP.GHO" to begin the reimaging process. Select Single Image > Ghost File (.gho) from the File Explorer window with the drive 2:1 [USBExt]NTFS drive. Select Source Partition From Image File > Primary. Select the largest drive listed. Do not select the USB drive, which is marked in RED - you do not want to overwrite it. Click OK and Yes to confirm overwriting of files on the hard disk. When Ghost has finished applying the image, it will either reboot itself or ask you to click OK to reboot. Important: to avoid booting from the image disk, remove it from the CD-ROM drive immediately during reboot. Enter the computer name as outlined below and do not change the Administrator Password at the Computer Name and Administrator Password screen. naming convention for machines on UTA domain is always DeptCode + UTAInv#, for example OIT012345, ACCT012345. Choose UTA for Domain at the Workgroup or Computer Domain screen and click Next. Enter your uta\username and password when prompted and click OK. Machine will reboot. Log into the local machine with the special administrator username and password. Install any new hardware found. See Setup Machine to complete the build.
	Net Boot Image - Desktop Support Only Look up the full computer name. Go to https://eservices.uta.edu/managecomputer/ and remove the machine from the domain and then choose to add it to the domain. People with PUID access can also go to PUID > Computers > click on Add/Remove Computer to the Domain and choose to remove the computer from the domain. Insert USB Boot disk and boot from the CD by tapping F12 at startup and choosing boot from CD-ROM in Setup > Boot Sequence. If the network card is auto-detected and you can see a MAC address then continue with the next step. If the network card is not detected or if MAC address hangs then there may be problems with the network drivers and you should find another rebuild method. Scroll down to username and press <enter>. Type in your NetID and press <enter>. Scroll down to password and press <enter>. Type in your NetID password and press <enter>. Do not put anything in the Logon Script field. Hit <esc> to initiate the scripts. At the command prompt, type net use d: \\gosser\im$. Note that there is a space between d: and \\gosser\ At the command prompt, type d: and hit <enter> (to switch to D: that you have just mapped). At the command prompt, type cd ghost and hit <enter>. At the command prompt, type cd ghost11 and hit <enter>. At the command prompt, type ghost and hit <enter>. Click OK. Select Local > disk > from image. From the Look In drop-down menu Select Network Drive and New Image. Click Open > OK > OK > Yes. Click OK > #1 as default destination partition and Yes to permanently overwrite. Choose Reset to restart the PC once the imaging is complete. Important: to avoid booting from the image disk, remove it from the CD-ROM drive immediately during reboot. Enter the computer name as outlined below and do not change the Administrator Password at the Computer Name and Administrator Password screen. naming convention for machines on UTA domain is always DeptCode + UTAInv#, for example OIT012345, ACCT012345. Choose UTA for Domain at the Workgroup or Computer Domain screen and click Next. Enter your uta\username and password when prompted and click OK. Machine will reboot. Log into the local machine with the special administrator username and password. Install any new hardware found. See Setup Machine to complete the build.

	Install from XP SP 2 Disk if above options fail - http://www.uta.edu/oit/clientservices/Desktop/installation/wxpinst-less.html