Frequently Asked Questions

  1. What are some benefits of Endpoint Management?
  2. What is Windows Endpoint Management?
  3. Why is Endpoint Management important to the University?
  4. How can I ensure my UTA-owned Windows device(s) is (are) receiving the latest updates?
  5. What type of services or updates will be performed on my University-owned Windows devices?
  6. What happens to my UTA-owned Windows device(s) during the update?
  7. What should I know before, during, and after the update to my device(s)?
  8. How does the update to UTA-owned Windows device(s) affect my daily work activities?
  9. What can I do to help complete the tasks needed to update my UTA-owned Windows device(s)?
  10. Where do I go to get more information?

 

  1. What are some benefits of Endpoint Management?

    Please see the project overview page for a list of benefits.

  2. What is Windows Endpoint Management?

    In simple terms, Windows Endpoint Management is the unified approach used to configure, manage, and update UTA-owned Windows devices or endpoints, regardless of asset location, from a single console. This approach allows for greater remote support for faculty and staff and ensures all University-owned Windows devices are effectively, securely, and accurately running with the latest updates designed to improve overall performance, stability, and security of applications.

  3. Why is Endpoint Management important to the University?

    With the UTA workforce continuing to work both on and off-campus, it has become increasingly important to ensure UTA-owned Windows devices no longer physically present on campus or positioned at various locations across the university are functioning well, receiving all the proper patches or updates, and able to protect against malware, cyber-attacks, viruses, spyware, or other unauthorized activities.

  4. How can I ensure my UTA-owned Windows device(s) is (are) receiving the latest updates?

    Good News! With the improvements that will be applied to your UTA-owned Windows device, the latest updates will be automatically maintained to keep your device healthy and secure. The best part is the improvements allow UTA-managed applications and software to be added remotely while maintaining social distancing, ensuring faster customer service, and equipping you with the available resources to perform your day-to-day job. No matter where you go (on or off-campus), you can rest assured with the knowledge that your devices are properly protected and receiving the best service.

  5. What type of services or updates will be performed on my University-owned Windows devices?

    Our support teams will be providing specialized care to all UTA-owned Windows devices by performing a health check and updating:

    1. Windows 10 to its most current version

    2. Anti-virus software, Microsoft Defender

    3. Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint, and OneNote.)

    4. Microsoft OneDrive

    5. Microsoft Teams

    6. Internet Browsers: Chrome, Edge, Firefox

    7. Patches and standard updates

  6. What happens to my UTA-owned Windows device(s) during the update?

    UTA-owned Windows devices will be updated and the following steps will occur:

    1. Our support teams will reimage the UTA-owned Windows devices, which means existing files, folders, programs, applications, and settings will be erased (reset) and no longer available unless they are properly backed up.

    2. During the update, the latest version of Windows and some critical university applications will be installed on your UTA-owned devices.

  7. What should I know before, during, and after the update to my device(s)?

    Before the update

    1. Required Pre-Steps: Faculty, staff, and student workers with UTA-owned Windows device(s) will need to complete the pre-steps for preparing their device(s) for the update.

    2. Backing up files and folders: All files and folders located on UTA-owned Windows devices should be backed up using OneDrive. Anyone requiring additional help backing up their UTA-owned Windows devices can contact the IT Help Desk by calling 817-272-2208, sending a chat, or submitting a self-service ticket.

    During the update

    1. Dropping off device(s) : UTA-owned Windows devices will need to be dropped off at Wetsel Service Center (WET) Room 106 during their scheduled appointment to receive the latest updates.

    2. Appointments: Scheduled appointments will be required to drop off and pick up their device(s) at Westel Service Center (WET) Room 106.

    3. Timeline: It will take up to 24 hours to re-image each device that is dropped off at the designated location. You will receive a notification once your device is ready for pick up.

    For more information, please read “ what happens to my UTA-owned Windows device(s) during the update.”

    After the Update

    1. Pre-installed UTA Software: After your device is reimaged, our Support Associates will pre-install select UTA-supported software. After initially signing in, it will take up to 24 hours to complete the installation process. Faculty, staff, and students will need to use myapps.uta.edu to access those applications while the computer is installing and reloading information.

      For a complete list of pre-installed software, please see the “ what type of service or updates will be performed on my University-owned Windows device.” You can also read the “ tips for using and setting up your device.”

    2. University Software : Other University software that is not included in the initial updates will need to be re-installed on your UTA-owned Windows device(s) using the  Software Center.

    3. Other Software: Other departmental software that is supported by an outside vendor will need to be reinstalled on your UTA-owned Windows device(s). For assistance, please contact the vendor with the associated application.

  8. How does the update to UTA-owned Windows device(s) affect my daily work activities?
    • Time: Faculty, staff, and student workers may need to reschedule work appointments and clear your calendar to allow time to prepare your UTA-owned Windows device(s) for the update, drop off and pick up your device(s) at a designated campus location, and re-install and download applications, files, and folders. Please visit the project details page for the estimated time needed for each task.

    • Device Access: If you only have one device, you may be without a computer for up to 24 hours while our support associates apply updates to your UTA-owned Windows device(s). It will also take up to 24 hours to set up the device after picking it up at Wetsel Service Center (WET) Room 106.

  9. What can I do to help complete the tasks needed to update my UTA-owned Windows device(s)?
    1. Please designate time on your calendar to complete the tasks required to update your UTA-owned Windows device(s). Please visit the project details page for the estimated time needed for each task.

    2. Coordinate your appointment times with your department to ensure coverage of critical business activities.

    3. Contact the IT Help Desk if you have any questions, comments, or concerns that may hinder your ability to complete the required steps.

    4. Please take the time to understand the requirements, actions required, and the extend of the update by reading what should I know before, during, and after the update to my device(s) and what happens to my UTA-owned Windows device(s) during the update on the project website.

  10. Where do I go to get more information?

    Please visit the extended version of the frequently asked questions and the Help page. You can also contact the IT Help Desk at 817-272-2208, send a chat, or submit a self-service ticket.