Project Details

The University of Texas at Arlington is changing how we configure, manage, and update UTA-owned Windows devices. Faculty, staff, and student workers with UTA-owned Windows devices will complete the following process:


Overview

endpoint process


Preparing Your Device(s)

Estimated Time: up to 2 hours
Prepare Device for Upgrade

1. Complete pre-steps to prepare your device for an upgrade.

  1. Back up any files and folders located on your device using OneDrive.

  2. Document any software that will not be installed after the scheduled update, which includes applications purchased by your department, yourself, or installed free of charge. For your convenience, download the Software Tracking Form . Please see list of installed software after the upgrade.

  3. Identify any software or license keys that are required when re-installing applications. Please see the vendor of the associated service for more information.

  4. Sign out of applications associated with your UTA email accounts, such as Adobe Creative Cloud, before turning in your UTA-owned Windows device at the designated location.

  5. Please verify that you have the power cords associated with the UTA-owned Windows devices receiving the updates. If you do not have a power cord to bring in with the device(s) to the drop-off location, please contact the IT Help Desk.

    Note: Please view the Help page for additional resources to help you prepare your device(s) for the update.


Scheduling an appointment

Estimated Time: 15 min(s) - 30 min(s)

2. Fill out the Windows Device Readiness form in ServiceNow to provide your device information and to help determine if your device(s) are ready for the updates.

3. You will receive a notification with additional instructions.

4. Schedule an appointment to drop off your device(s).



Dropping off your Device(s)

Estimated Time: 15 min(s) - 30 min(s)

5. Drop off your device(s) and power cord(s) to Wetsel Service Center (WET) Room 106.

  1. Our support teams will send a receipt to your UTA email to verify you have dropped off your device(s), power cord(s), or any associated equipment. Before leaving the location, you will be instructed to log into your email using your UTA credentials to verify the information on the receipt.

    Note: It will take up to 24 hours to re-image each device that is dropped off at the designated location.



Picking up your device(s)

Estimated Time: 1 hour and 15 min(s)

6. You will receive a notification when your device is ready for pick up.

7.  Schedule an  appointment  to pick up your device.

8. Pick up your device at Wetsel Service Center (WET) Room 106.

  1. You will be required to log into your device before leaving the building.

  2. Our support teams will send a receipt to your UTA email to verify you have picked up your device(s), power cord(s), and any associated equipment that has been previously provided at drop-off. Before leaving the location, you will be instructed to log into your email using your UTA credentials to verify the information.



Using and Setting Up Your Device(s)

Estimated Time: up to 24 hours

9. Please visit the following resources to learn more about using and/or setting up your device(s) for the first time after the update:

  1. Tips for using and setting up your device

  2. Additional Resources

Please reach out to the IT Help Desk if you have any questions, comments, concerns, or assistance with setting up your device by calling 817-272-2208, send a chat, or submit a self-service ticket.