Return to Campus Work Arrangements
This page is here to guide employees with their Information technology needs through their return to campus journey.

As the university transitions back to more campus-based activities this summer, it will be important for each employee to work with their supervisor and identify the work arrangement they will have going forward. There are three categories of work arrangements: campus based, hybrid, and fully remote. Depending on the work arrangement you will have going forward, you will have different technology needs.

Work Arrangements
What type of work arrangement will you have moving forward? Depending on the work arrangement you will have going forward, you will have different technology needs.

Campus Based Employees

Individuals returning to campus-based work will need to plan ample time for the transition back to campus. It will take time to reconnect computer, printers, network connections and phones. Plan for your first day back on campus to take some time to get your devices setup. Each of the tiles on this page provides additional information about returning to campus.

When returning to campus you will need to do the following:

  1. Bring back all computers and hardware.
  2. Reconnect devices to the network & campus Wi-Fi connections. The wireless network has been upgraded campus-wide over the past year and there are new wireless network names.
  3. Ensure your devices receive updates. Devices that have not been on campus or in storage during the past year will likely need updates.
  4. Setup OneDrive Data Sync to ensure your files are being backed up across all devices.
  5. Complete your migration to Teams Calling and get your new phone.

Computer & Hardware

Bring All of your Devices Back.

When returning to campus be sure to bring back all your equipment. Here is a checklist of items to help as you pack up:

  • Computer
  • Laptop
  • Monitors
  • Power Cables
  • Chargers
  • Keyboard
  • Mouse
  • Connection Cables
  • Headset
  • Webcam
  • Speakers
  • Printer

Device Updates

Some devices have not had updates over the past year. If you have a device that has been off campus all year or been in storage it will likely need updates. If you have a device that needs updates, once you return to campus this can take some time to get your device updated.

Devices that will likely need updates are:

  • Windows devices that have been powered down or not used over the past 6 – 12 months.
  • Devices that have been used 100% at home over the past year.
    If you have devices that have been used 100% off campus over the past year, it is recommended that you schedule an appointment in advance for IT Services to assist you upon the day you return.

Devices that will likely NOT need updates are:

  • Devices that have been to campus over the past year. If you have made trips to campus with your device over the past year, you will likely not need updates.

OneDrive Sync

OneDrive is now The University of Texas at Arlington's No. 1 cloud-based storage option that enable users to create, store, collaborate, and share files. It is fully integrated with all Office 365 applications including Word, Outlook, Excel, PowerPoint, Teams, and SharePoint. Faculty, staff, and student can access their OneDrive files from any device including computers, tablets, and smartphones. It is recommended that you set up OneDrive Sync on your devices.

If you need assistance with setting up OneDrive Sync on your device, request an appointment in ServiceNow.

Wi-Fi & Network

OIT has upgraded the wireless network across campus to improve speed and provide additional coverage areas inside buildings and select outdoor spaces. This new wireless network can be used to connect to UTA resources on campus and provide access to the internet.

When returning to campus you will connect your wi-fi enabled devices to the new UTA Wi-Fi network.

Learn more about how to connect your devices including computers and phones in the UTA Wireless Network Resource Guide.

Wi-Fi Networks

  1. UTA Wi-Fi (Newest Wi-Fi)
  2. UTA Auto Login (old Wi-Fi, still active for older devices)
  3. UTA Guest
  4. UTA Bonjour (Wireless access for Smart TVs, streaming devices, or robots. Access to this network requires a ServiceNow request.)

Phones

Chat, talk and share with TEAMS
Teams is the primary method for calling and chatting within the UTA community.

Individual Numbers

How do I know if I have Teams Calling?
Go to the Calls Tab in Teams. If you see a dial pad and your UTA number listed, you have Teams Calling

dialing preview

If you have individual teams calling

  1. You can continue to make or receive calls using Microsoft Teams on your desktop, laptop, computer, or mobile device whether you are off or on campus.
  2. Schedule an appointment through Microsoft Bookings to receive your new headset or desk phone one week before you return to campus. An OIT technician will deliver and configure your device.
  3. Upon return to campus, discontinue use of your old Nortel phone.

If you DO NOT have individual teams calling
Faculty and staff who have not moved their office number to Microsoft Teams can continue to use their old Nortel desk phone when they return to campus, until their telephone line is moved to Microsoft Teams. If you wish to migrate your individual line now complete the following steps.

  1. If you have not been migrated to a new Teams phone (you still have a Nortel phone on-campus), complete the  Migration Request Form a to initiate your conversion to Teams Calling.
  2. Schedule an appointment through Microsoft Bookings to receive your new headset or desk phone one week before you return to campus. An OIT technician will deliver and configure your device.
  3. Upon migration to Teams Calling, discontinue use of your old Nortel phone. Once you have been migrated, you will have access to make and receive calls within Microsoft Teams.
Department Numbers

Over the next few months, all remaining UTA numbers, will be moved to Microsoft Teams Calling, based on the building-by-building approach listed on the project schedule. Please read the project details for more information about moving to Microsoft Teams.

Printers

Please set a support appointment if you are bringing a printer back to campus.

Any printer that was taken off campus for home use, will be reconfigured and connected to the campus network upon return.

Help & Support

Request IT Support in advance if you know you will need help with technology upon your return to campus.

IT is available to assist employees with their return to campus setups in the following areas:

  • Connecting Devices, Hardware, and Monitors
  • Connecting devices to Network Drives and Printers
  • Ensure you can logon to your device
  • Setting Up OneDrive Data Sync

If you need assistance with any of these services, schedule an appointment by completing a ServiceNow Request. Your departmental technician will contact you to setup an appointment. Also, check out ServiceNow Knowledge Base articles for answers to common support questions.

Endpoint Management

Enhanced Remote Support is Coming Soon
The University of Texas at Arlington is working to change how we configure, manage, and update UTA-owned Windows devices. These updates will allow greater flexibility to support faculty and staff from various locations while ensuring critical updates are maintained on UTA-owned Windows devices.

Theses changes will:

  • Increase remote IT support for UTA employees, including those working from home and various locations across campus.
  • Improve access to UTA applications by automatically installing software to any UTA-owned Windows device at any location.

Hybrid Employees

Individuals transitioning to a hybrid work arrangement will need to plan for both home and office setups. Each of the tiles on this page provides additional information about technology considerations for working a hybrid schedule. Work with your supervisor to ensure you have all the equipment you need to successfully transition back and forth the campus.

If you have not been on campus in the past year, plan for your first day back on campus to take some time to get your devices setup. It will take time to reconnect computer, printers, network connections and phones.

Workspace considerations

For those who are returning to campus with a hybrid schedule work with your department to ensure that you have the equipment you need at home and at campus. Some items to consider are:

  • Transitioning from a traditional desktop to a laptop
  • Docking stations
  • Monitors

Computer & Hardware

Bring Back Campus-Based Office Devices

When returning to your campus office bring back the equipment you will need to have on campus. Here is a checklist of items to help as you pack. Consider which items you will need duplicates of to meet your campus and home-based office needs. If you need duplicates of any hardware, work with your supervisor and department for approval to purchase them.

  • Laptop
  • Docking Station
  • Monitors
  • Power Cables
  • Chargers
  • Keyboard
  • Mouse
  • Connection Cables
  • Headset
  • Webcam
  • Speakers
  • Printer

Device Updates

Device Updates

Some devices have not had updates over the past year. If you have a device that has been off campus all year or been in storage it will likely need updates. If you have a device that needs updates, once you return to campus this can take some time to get your device updated.

Devices that will likely need updates are:

  • Windows devices that have been powered down or not used over the past 6 – 12 months.
  • Devices that have been used 100% at home over the past year.
    If you have devices that have been used 100% off campus over the past year, it is recommended that you schedule an appointment in advance for IT Services to assist you upon the day you return.

Devices that will likely NOT need updates are:

  • Devices that have been to campus over the past year. If you have made trips to campus with your device over the past year, you will likely not need updates.

OneDrive Sync

OneDrive is now The University of Texas at Arlington’s No. 1 cloud-based storage option that enable users to create, store, collaborate, and share files. It is fully integrated with all Office 365 applications including Word, Outlook, Excel, PowerPoint, Teams, and SharePoint. Faculty, staff, and student can access their OneDrive files from any device including computers, tablets, and smartphones. It is recommended that you set up OneDrive Sync on your devices.

If you need assistance with setting up OneDrive Sync on your device, request an appointment in ServiceNow.

Wi-Fi & Network

OIT has upgraded the wireless network across campus to improve speed and provide additional coverage areas inside buildings and select outdoor spaces. This new wireless network can be used to connect to UTA resources on campus and provide access to the internet. 

When returning to campus you will connect your wi-fi enabled devices to the new UTA Wi-Fi network.

Learn more about how to connect your devices including computers and phones in the UTA Wireless Network Resource Guide

Wi-Fi Networks

  1. UTA Wi-Fi (Newest Wi-Fi available for devices that are configured for generation Wi-Fi 6)
  2. UTA Auto Login (Previous Wi-Fi, still active for older devices)
  3. UTA Guest
  4. UTA Bonjour (Wireless access for Smart TVs, streaming devices, or robots. Access to this network requires a ServiceNow request.)

Phones

Chat, talk and share with TEAMS
Teams is the primary method for calling and chatting within the UTA community.

Individual Numbers

How do I know if I have Teams Calling?
Go to the Calls Tab in Teams. If you see a dial pad and your UTA number listed, you have Teams Calling

dialing preview

If you have individual teams calling

  1. You can continue to make or receive calls using Microsoft Teams on your desktop, laptop, computer, or mobile device whether you are off or on campus.
  2. Schedule an appointment through Microsoft Bookings to receive your new headset or desk phone one week before you return to campus. An OIT technician will deliver and configure your device.
  3. Upon return to campus, discontinue use of your old Nortel phone.

If you DO NOT have individual teams calling
Faculty and staff who have not moved their office number to Microsoft Teams can continue to use their old Nortel desk phone when they return to campus, until their telephone line is moved to Microsoft Teams. If you wish to migrate your individual line now complete the following steps.

  1. If you have not been migrated to a new Teams phone (you still have a Nortel phone on-campus), complete the Migration Request Form a to initiate your conversion to Teams Calling.
  2. Schedule an appointment through Microsoft Bookings to receive your new headset or desk phone one week before you return to campus. An OIT technician will deliver and configure your device.
  3. Upon migration to Teams Calling, discontinue use of your old Nortel phone. Once you have been migrated, you will have access to make and receive calls within Microsoft Teams.
Department Numbers

Over the next few months, all remaining UTA numbers, will be moved to Microsoft Teams Calling, based on the building-by-building approach listed on the project schedule. Please read the project details for more information about moving to Microsoft Teams.

Printers

Please set a support appointment if you are bringing a printer back to campus.

Any printer that was taken off campus for home use, will be reconfigured and connected to the campus network upon return.

Help & Support

Request IT Support in advance if you know you will need help with technology upon your return to campus.

IT is available to assist employees with their return to campus setups in the following areas:

  • Connecting Devices, Hardware, and Monitors
  • Connecting devices to Network Drives and Printers
  • Ensure you can logon to your device
  • Setting Up OneDrive Data Sync

If you need assistance with any of these services, schedule an appointment by completing a ServiceNow Request. Your departmental technician will contact you to setup an appointment. Also, check out ServiceNow Knowledge Base articles for answers to common support questions.

Endpoint Management

Enhanced Remote Support is Coming Soon
The University of Texas at Arlington is working to change how we configure, manage, and update UTA-owned Windows devices. These updates will allow greater flexibility to support faculty and staff from various locations while ensuring critical updates are maintained on UTA-owned Windows devices.

Theses changes will:

  • Increase remote IT support for UTA employees, including those working from home and various locations across campus.
  • Improve access to UTA applications by automatically installing software to any UTA-owned Windows device at any location.

Fully Remote Employees

Employees who will continue to work remotely will need to do the following:

  1. Work with your supervisor to ensure you have all of the equipment you need to successfully work remotely.
  2. Setup OneDrive Data Sync to ensure your files are being backed up across all devices.
  3. Complete your migration to Teams Calling if you have not already done so.

Computers & Hardware

Device Updates

Some devices have not had updates over the past year. If you have a device that has been off campus all year or been in storage it will likely need updates. If you have a device that needs updates, once you return to campus this can take some time to get your device updated.

Devices that will likely need updates are:

  • Windows devices that have been powered down or not used over the past 6 – 12 months.
  • Devices that have been used 100% at home over the past year.
    If you have devices that have been used 100% off campus over the past year, it is recommended that you schedule an appointment in advance for IT Services to assist you upon the day you return.

Devices that will likely NOT need updates are:

  • Devices that have been to campus over the past year. If you have made trips to campus with your device over the past year, you will likely not need updates.

OneDrive Sync

OneDrive is now The University of Texas at Arlington's No. 1 cloud-based storage option that enable users to create, store, collaborate, and share files. It is fully integrated with all Office 365 applications including Word, Outlook, Excel, PowerPoint, Teams, and SharePoint. Faculty, staff, and student can access their OneDrive files from any device including computers, tablets, and smartphones. It is recommended that you set up OneDrive Sync on your devices.

If you need assistance with setting up OneDrive Sync on your device, request an appointment in ServiceNow.

Phones

Chat, talk and share with TEAMS
Teams is the primary method for calling and chatting within the UTA community.

Individual Numbers

How do I know if I have Teams Calling?
Go to the Calls Tab in Teams. If you see a dial pad and your UTA number listed, you have Teams Calling

dialing preview

If you have individual teams calling

  1. You can continue to make or receive calls using Microsoft Teams on your desktop, laptop, computer, or mobile device whether you are off or on campus.
  2. Schedule an appointment through Microsoft Bookings to receive your new headset or desk phone one week before you return to campus. An OIT technician will deliver and configure your device.
  3. Upon return to campus, discontinue use of your old Nortel phone.

If you DO NOT have individual teams calling
Faculty and staff who have not moved their office number to Microsoft Teams can continue to use their old Nortel desk phone when they return to campus, until their telephone line is moved to Microsoft Teams. If you wish to migrate your individual line now complete the following steps.

  1. If you have not been migrated to a new Teams phone (you still have a Nortel phone on-campus), complete the  Migration Request Form a to initiate your conversion to Teams Calling.
  2. Schedule an appointment through Microsoft Bookings to receive your new headset or desk phone one week before you return to campus. An OIT technician will deliver and configure your device.
  3. Upon migration to Teams Calling, discontinue use of your old Nortel phone. Once you have been migrated, you will have access to make and receive calls within Microsoft Teams.
Department Numbers

Over the next few months, all remaining UTA numbers, will be moved to Microsoft Teams Calling, based on the building-by-building approach listed on the project schedule. Please read the project details for more information about moving to Microsoft Teams.

Help & Support

Check out ServiceNow Knowledge Base articles for answers to common support questions.

If you need IT assistance, schedule an appointment by completing a ServiceNow Request. Your departmental technician will contact you to setup an appointment.

Endpoint Management

Enhanced Remote Support is Coming Soon
The University of Texas at Arlington is working to change how we configure, manage, and update UTA-owned Windows devices. These updates will allow greater flexibility to support faculty and staff from various locations while ensuring critical updates are maintained on UTA-owned Windows devices.

Theses changes will:

  • Increase remote IT support for UTA employees, including those working from home and various locations across campus.
  • Improve access to UTA applications by automatically installing software to any UTA-owned Windows device at any location.