As faculty and staff return to the campus for Fall 2020, it is important to get the support they need to help with the transition. Here are a few recommendations for returning to campus.

Before you return to campus

1.   Schedule in-Person IT support

To maintain social distancing protocols, please schedule an appointment with an IT technician prior to returning to campus. Appointments are available two weeks in advance. There are two options for scheduling an appointment.

  • For employees that require help with desktops, department laptops, or basic office setup, please contact the IT Help Desk at 817-272-2208, send a chat, or submit a self-service ticket.

  • IT technicians are also available at designated locations in Davis Hall (B-79) and Nedderman Hall (231) by scheduling a support appointment through Microsoft Bookings. This service offers basic support inquiries, troubleshooting software and hardware issues, and other IT related concerns.

2.   Schedule an Appointment to Have Your New Headset or Desktop Phone Delivered

Faculty and staff who moved their office numbers to Microsoft Teams will need to schedule an appointment through Microsoft Bookings a week prior to returning to campus to request a new headset or desktop phone.

  • Once your office phone line is converted to Teams, your existing Nortel desk phone cannot be used to make or receive calls. You can continue  to make or receive calls using Microsoft Teams on your desktop/laptop computer or mobile device.

  • Faculty and staff who have not moved their office number to Microsoft Teams can continue to use their old Nortel desk phone when they return  to campus, until their number has been moved to Microsoft Teams. For more information about the phone migration, please visit Microsoft Teams Calling Project.

  • Please note, appointments are arranged to maintain social distancing protocols and the availability of our staff. If an appointment is unavailable, please select another date.


3.   Requests for Loaner Computers, Wi-Fi sticks, or Web Camera

With dean or department chair approval, faculty who do not have a device that can be used to support COVID-19 remote teaching can request to borrow a computer, Wi-Fi stick, or web camera. Requests are subject to availability of equipment. Please email technologyloaner@uta.edu with the following information:

  • Attach approval email from department dean or chair
  • Number of courses teaching
  • OS Type (Windows or Mac)
  • Full semester / short term
  • Return date
  • Cost Center (Only charged for damages or thefts incurred while in possession)

For student requests to borrow equipment, please refer them to the UTA Library website.

When you return to campus

1.   Getting assistance from OIT

If you require additional assistance and have not scheduled an appointment, please contact the IT Help Desk at 817-272-2208, send a chat, or submit a self-service ticket.


2.   Connecting to the new wireless network

Faculty, staff, and students who are located in a building that have already been upgraded to the new wireless network will need to reconnect their devices by following the step-by-step instructions in the UTA Wireless Network Resource Guide


3.   New requests to transfer department and individual numbers to Microsoft TEAMS

Complete the questionnaire to determine the steps required for moving individual office numbers, departments with shared extensions, or lines answered by multiple people to Microsoft Teams.