Get Help
The Service Desk is here to help our students, faculty and staff with technical issues and IT requests. We encourage you to try our Service Portal tile to find common answers and and submit tickets. Exploring the other tiles will expand your support and request options.
If you would like to email service desk you may do so by using this address - servicedesk@uta.edu, response times to emails may be slower than using the ticket system.
Online Service Portal
Use our ServiceNow Support Portal to search the knowledge base, check on the status of existing tickets, order new services, or report a problem.
OIT Support Hours
- Monday - Friday
- 8 am - 5 pm
Live Chat with the Service Desk
You can live chat with us for help by using our chat portal.
Our Chat Support Hours
- Monday - Thursday
- 8 am - 8 pm
- Friday
- 8 am - 7 pm
- Saturday
- 10 am - 5 pm
- Sunday
- 10 am - 5 pm
Support Over Phone Calls
You can call us directly at 817-272-2208 for help.
Our Phone Support Hours
- Monday - Thursday
- 7 am - 9 pm
- Friday
- 7 am - 8 pm
- Saturday
- 9 am - 6 pm
- Sunday
- 9 am - 6 pm
In-Person Support
Student Support - Central Library 2nd Floor
- Monday - Friday
- 9:00 am - 6:00 pm
- Saturday - Sunday
- 9:00 am - 6:00 pm
Central Library Location
View Interactive Map (Library)
Faculty/Staff Front Desk Support - Trinity Hall
- Monday - Friday
- 7:30 am - 5:30 pm
Trinity Hall Location
