UTA Remote

Student Instructions

This page contains information and links to commonly used student resources in online learning. Click on the tiles on the right to access more information. To change the section, click on the buttons at the top.

Tech Devices

Preparing to Take Classes, Study and Work from Home

Here is a quick list of items to consider when preparing to study online.

• Computer, Laptop, Tablet or Smart Phone
• Speakers & Microphone (built-in or external)
• Keyboard
• Mouse
• Headset
• Power Cords
• Ethernet Cable or Wi-Fi connection

What if I don’t have reliable internet access or what if I don’t have the technology to take classes online?

We recognize that some of our students may need wi-fi and computer facility access. Specially designed, socially distant computer labs on campus are open for students. Wi-Fi access will also remain accessible in computer labs, dormitories and other locations on campus.

If experiencing these challenges, please inform your instructors so they can work with you on alternative assignments.

Internet

Some Internet Service Providers are making accommodations to assist with internet access during this time. Below are a few links with information from some major providers*.

Access My Class

Your professor will let you know which platform they plan to use for instruction. They may use Canvas, Teams, Echo360 or a combination of the three.

Canvas allows you to access your grades and courses syllabus.

Teams allows for chat, video conferencing, and file sharing.

Applications

MyApps

MyApps.uta.edu provides students access to many common applications used on campus including Canvas, Teams, Office 365, MyMAV and more.

Matlab, SolidWorks & AnSYS

Matlab, SolidWorks and AnSYS are available for students to download on their home device. To access these software programs, you must submit a request in ServiceNow.

Communication

Stay connected with classmates and professors by using Microsoft Teams to chat, talk and share files.

Digital Library

Access electronic resources from the UTA Libraries website.

Digital Tutoring

The University Tutorial & Supplemental Instruction (UTSI) office and IDEAS Center will continue to serve students utilizing Canvas and Teams.

Supplemental Instruction (SI) sessions will continue at their scheduled time via Microsoft Teams. UTSI digital one-on-one tutoring can still be booked via TutorTrac Monday – Sunday (7am – 9pm) and online eTutoring continues to be available 24/7.

The IDEAS Center is available for 'digital walk ins' via Teams Monday-Friday (10am-7pm) and Sat/Sun (10am-4pm).

Students can also access the Tutoring Resources Canvas Course where there are videos, handouts, and other helpful posts available to assist with coursework.

Computer Labs

Linked here are powered study stations on campus so students moving from face to face classes to online ones, quickly know where to go.

Listed below are the current available labs and their capacity starting March 23, 2020:

These spaces have been reconfigured to comply with social distancing recommendations and have the supplies necessary for recommended cleaning practices. Computer stations will be cleaned after each use and students can ask for their workspace to be cleaned before use. The lab locations are listed below.

A list of software available in computer labs can be found here.

Available Labs and Hours

If you are are using a specialized departmental lab for a capstone or senior design course please contact your instructor or the department regarding lab availability.

Support

Connect to various support services across campus including the IT Help Desk, Admissions, Financial Aid, Registrar, or Student Accounts.

Communication Center

Students and applicants can connect with an Admissions, Financial Aid, Registrar, or Student Accounts Representative via the chat feature.
Communication Center Chat Hours:
Monday-Friday 9am-12pm

IT Help Desk

Need technology related help? The Information Technology Help Desk is available via phone and chat.

Faculty Instructions

This is the section for Faculty. Click on the tiles on the right to access more information.
To change the section, click on the buttons at the top.

Tech and Access

Preparing to Work From Home

As you transition to working from home, please use this web page as a guide to help you get started. If you determine technology problems may prevent you from working remotely, check with your supervisor or IT for support.

Hardware and Physical Materials

When packing your items from campus, be sure to bring your computer, charger and essential materials home after work.

Here is a quick list of physical items to consider having:
• Computer
• Keyboard
• Mouse
• Headset
• Power Cords
• Ethernet Cable

Internet Access:

Some Internet Service Providers are making accommodations to assist with internet access during this time. Below are a few links with information from some major providers*.

Teaching Remotely

Resources for conducting remote teaching can be found on the Canvas Remote Teaching website.

Know Your Tools

Most of the applications you will need to successfully work off-campus are accessible via myapps.uta.edu including Office 365, Canvas, Teams, MyMav and UT Share.

Make sure you know how to access your network and necessary systems.

Practice & Training

Try accessing your essential systems such as Teams, Canvas, MyMav and UT Share as soon as possible in order to ensure a smooth transition. If you discover that you have an issue accessing a system, check the Knowledge Base for how to articles and resource guides.

If you are unable to successfully connect to the applications required for your duties submit a ServiceNow ticket or call 817-272-2208. The Office of Information Technology is working diligently to respond to needs during this transition as quickly and effectively as possible.

Training

Training for staff provided by OIT and Business Affairs is transitioning to remote offerings via Teams or Canvas. Check out the training links below for resources and classes schedules related to Teams, SiteImprove, Microsoft Bookings, Sitecore, Canvas for Non-Academic Use, CampusPress, Process Improvement, MyMav and UT Share. Additional sessions will be posted on the training sites as they become available.

Communication & Phones

Chat, Talk and Share with Teams

Teams is the primary method for calling and chatting within the UTA community. Make sure that your team and colleagues know how to best contact you (phone, chat, or email).

Teams Calling

If you have not been migrated to a new Teams phone (you still have a Nortel phone on-campus), complete the Migration Request Form a to initiate your conversion to Teams Calling. It will currently take approximately 24 hours to complete your request.

Once you have been migrated, you will have access to make and receive calls from off-campus.

Security

Safeguarding University Data

Continue to employ the security best practices as you work remotely. If you are working with sensitive information, be sure to keep any paperwork secured and to lock your computer when you are not using it.

Be prepared to use multifactor authentication when accessing applications including Canvas, MyMav, Office 365 and more. Multifactor authentication is required as a security measure for users accessing applications from off-campus locations.

As faculty and staff of the University of Texas at Arlington, it is important that we each do our part to safeguard University data. Please review additional details about protecting University data and assets.

VPN:

As a VPN user at UTA, you may or may not realize that many of our systems and applications no longer require VPN to access them. Several examples that no longer require VPN are: Microsoft Teams, MARS, Canvas and Microsoft Office, because they already use two-factor authentication. Using VPN with applications and systems that do not require it may cause some lag; as your computer or device will make multiple unnecessary hops to get to them.

Some systems that do require you to use a VPN connection are:
• Sitecore Training Instance
• ImageNow
• CEMS
• Omega
• ARGUS

Further systems may require a VPN to connect, please contact your local desktop support personnel for more information.

Prioritize Work

Talk with your manager and colleagues to determine what is the most important work to complete during your time working remotely.

Update Your Meetings

Look through your Outlook calendar and add Teams call-in options. Practice using video calling and screen sharing to maintain team dynamics and continue to collaborate.

Staff Instructions

This is the section for Staff. Click on the tiles on the right to access more information.
To change the section, click on the buttons at the top.

Tech and Access

Preparing to Work From Home

As you transition to working from home, please use this web page as a guide to help you get started. If you determine technology problems may prevent you from working remotely, check with your supervisor or IT for support.

Hardware and Physical Materials

When packing your items from campus, be sure to bring your computer, charger and essential materials home after work.

Here is a quick list of physical items to consider having:
• Computer
• Keyboard
• Mouse
• Headset
• Power Cords
• Ethernet Cable

Internet Access:

Some Internet Service Providers are making accommodations to assist with internet access during this time. Below are a few links with information from some major providers*.

Plan Ahead

If there is a possibility you will need to work remotely, be sure to bring your laptop, charger and essential materials home after work.

Be sure you have contact information for your department chair, technical assistance in your college, colleagues with similar duties, and anyone that you supervise.

Know Your Tools

Most of the applications you will need to successfully work off-campus are accessible via myapps.uta.edu including Office 365, Canvas, Teams, MyMav and UT Share.

Practice & Training

Try accessing your essential systems such as Teams, Canvas, MyMav and UT Share as soon as possible in order to ensure a smooth transition. If you discover that you have an issue accessing a system, check the Knowledge Base for how to articles and resource guides.

If you are unable to successfully connect to the applications required for your duties submit a ServiceNow ticket or call 817-272-2208. The Office of Information Technology is working diligently to respond to needs during this transition as quickly and effectively as possible.

Training

Training for staff provided by OIT and Business Affairs is transitioning to remote offerings via Teams or Canvas. Check out the training links below for resources and classes schedules related to Teams, SiteImprove, Microsoft Bookings, Sitecore, Canvas for Non-Academic Use, CampusPress, Process Improvement, MyMav and UT Share. Additional sessions will be posted on the training sites as they become available.

Communication & Phones

Chat, Talk and Share with Teams

Teams is the primary method for calling and chatting within the UTA community. Make sure that your team and colleagues know how to best contact you (phone, chat, or email).

Teams Calling

If you have not been migrated to a new Teams phone (you still have a Nortel phone on-campus), complete the Migration Request Form a to initiate your conversion to Teams Calling. It will currently take approximately 24 hours to complete your request.

Once you have been migrated, you will have access to make and receive calls from off-campus.

Security

Safeguarding University Data

Continue to employ the security best practices as you work remotely. If you are working with sensitive information, be sure to keep any paperwork secured and to lock your computer when you are not using it.

Be prepared to use multifactor authentication when accessing applications including Canvas, MyMav, Office 365 and more. Multifactor authentication is required as a security measure for users accessing applications from off-campus locations.

As faculty and staff of the University of Texas at Arlington, it is important that we each do our part to safeguard University data. Please review additional details about protecting University data and assets.

VPN

As a VPN user at UTA, you may or may not realize that many of our systems and applications no longer require VPN to access them. Several examples that no longer require VPN are: Microsoft Teams, MARS, Canvas and Microsoft Office, because they already use two-factor authentication. Using VPN with applications and systems that do not require it may cause some lag; as your computer or device will make multiple unnecessary hops to get to them.

Some systems that do require you to use a VPN connection are:
• Sitecore Training Instance
• ImageNow
• CEMS
• Omega
• ARGUS

Further systems may require a VPN to connect, please contact your local desktop support personnel for more information.

Prioritize Work

Talk with your manager and colleagues to determine what is the most important work to complete during your time working remotely.

Update Your Meetings

Look through your Outlook calendar and add Teams call-in options. Practice using video calling and screen sharing to maintain team dynamics and continue to collaborate.

Know Your Backups

If you or a family member are sick or unavailable, know to whom you can hand off essential work.