About BPI

The Business Process Improvement (BPI) team offers consultation on streamlining processes in an effort to decrease administrative burden, enhance student experience and build capacity for growth. We provide services to facilitate team discussions, illustrate the “current state” and “future state” process maps, and brainstorm solutions.

The Business Process Improvement Team

The team works on institution-wide process changes that require working closely with the Project Management Office and cross-functional project teams. In addition to working large processes, the team provides training and consultation to employees across campus who seek to document (analyze, learn) and improve processes in their area.

The Business Process Improvement Team is available to work with any campus employee or department.

Submit a ServiceNow Request for help or reach out to one of our process specialists via Microsoft Teams.

We are here to help the university on its journey to provide students with a supportive environment throughout their academic career. The Business Process Improvement Team’s goals(guiding) are to:

  • Facilitate the documentation, discussions, and improvement of processes across campus
  • Assist with the documentation and implementation of relevant and efficient processes that help the university provide services that meet students' needs when they need them.
  • Reduce waste in administrative processes in order to provide staff more time to do the important work of connecting with and supporting students.
  • Support a culture of continuous improvement by training employees on how to conduct process improvement within their daily processes

Karen Kusler
Karen Kusler has over 30 years of experience in higher education. Her background includes 15 years of process improvement in higher education institutions. Throughout her career, she has worked for and consulted with over 20 institutions. Karen has taught process improvement to students across the US during her career.

Candice Beckman
Candice Beckman has over 10 years of higher education experience with UTA including work with Information Technology, Business Affairs, Distance Education, and Continuing Education. Her experience includes a wide knowledge of university applications and systems including Canvas and PeopleSoft. She has an in-depth knowledge of project management and university processes.

Jack Pitney  
Jack Pitney has over four years of higher education experience. His experience also includes 20 years of process improvement and operations with a large systems integrator supporting telecommunications, manufacturing, and service industries. He enjoys working with people to document their processes and discover ways to increase efficiency and drive out waste. 

Contact us to get help with process improvement.

Process Tools

Training & Certificate Program

The Process Improvement Certificate Program is designed for all UTA employees who wish to learn and implement process improvement practices in their teams and departments.

Participants who successfully complete all three courses will qualify for a process improvement certificate.


Register for class.


Certificate Program Overview

  • Foundations of Process Improvement– Explore the methods used in addressing process issues to make effective changes.
  • Advanced Process Improvement– Practice applying tools to improve your work environment.
  • Practitioner of Process Improvement– Apply techniques and tools to lead process change efforts.

View program details.

business process improvement certificate program flyer