The Process Improvement and Innovation Team partners with departments across UTA to understand how work gets done, improve services, organize knowledge, and explore forward-looking ideas that help the university adapt, innovate, and build capabilities for a rapidly evolving higher education environment.
Whether you are documenting processes, creating a process inventory, facilitating a planning session, improving a service, organizing information, or exploring opportunities related to AI and emerging technologies, our team can help departments move ideas into practical action.
Our goal is to help departments create sustainable, efficient, effective, and innovative services that better support students, faculty, and staff while preparing for the future of work.
Not sure where to start? Submit a ServiceNow request, and our team will help identify the right approach for your needs.
Understand your business before you improve it.
A process inventory provides a structured view of the services, processes, and activities performed within your department. It helps leaders identify priorities, clarify ownership, preserve knowledge, and create a foundation for continuous improvement and future modernization efforts.
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Improve how work gets done.
Our team helps departments analyze current processes, identify opportunities, and design practical solutions that improve efficiency, effectiveness, and customer experience.
We can help with:
Complex challenges require good conversations.
We facilitate structured discussions that help departments align stakeholders, solve problems, make decisions, and move initiatives forward.
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Make information easier to find, maintain, and share.
Strong services depend on well-organized information. We help departments structure shared file repositories that support documentation, onboarding, knowledge sharing, and long-term sustainability.
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Develop practical skills employees can apply immediately.
We provide training, workshops, and learning opportunities that help employees strengthen their process improvement, facilitation, and digital work skills.
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The Process Improvement Training Program is designed for all UTA employees who wish to learn and implement process improvement practices in their teams and departments. Participants receive a certificate upon completion of each course.
Program Overview
UTA employees are invited to learn with colleagues, exchange ideas, and build practical skills through our communities of practice.
Learn with employees who are improving how work gets done.
The Process Improvement Community of Practice brings together employees interested in improving services, solving problems, and strengthening operational effectiveness across the university.
We can help with:
Open to all UTA employees.
Explore the practical use of AI in higher education.
The AI Community of Practice provides a collaborative space for employees to learn, explore, and discuss the evolving role of artificial intelligence at UTA.
We can help with:
Open to all UTA employees.
Whether you need help creating a process inventory, improving a service, organizing information, facilitating a workshop, or exploring AI opportunities, the Process Improvement Team is available to support departments across UTA.
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REQUEST ASSISTANCE Submit a ServiceNow request to connect with the Process Improvement Team Our team will review your request and help determine the most appropriate next steps. |
Candice Beckman leads UTA's Process Improvement and Innovation Team, providing strategic support that helps leaders evolve services, mature operations, and prepare for new ways of working. Drawing on her experience in facilitation, process improvement, and change management, she helps departments navigate complexity, build organizational capabilities, and turn ideas into practical action. Her work focuses on accelerating service improvement, enabling new ways of working, and helping leaders explore how AI and emerging technologies can strengthen services for students, faculty, and staff.
With a background in operations, process improvement, social work, and organizational change, Tabitha Wiles helps individuals and teams navigate change, build capability, and improve how work gets done. Her work focuses on bringing people, processes, knowledge, and technology together to support continuous improvement across the University. At UTA, she has led the Process Improvement Community and the AI Community of Practice, fostering shared learning, capability building, and growth through change. Tabitha is a licensed Master Social Worker and holds certifications in Lean Six Sigma and change management.
With a background in graphic design, web development, and user experience, Li-Wei spent more than a decade creating digital experiences before transitioning into innovation. As an Innovation Technology Specialist, he works with stakeholders to evaluate opportunities, explore potential solutions, and develop prototypes that validate ideas. He enjoys helping teams turn innovative concepts into practical outcomes that create meaningful value.
With experience in both higher education and manufacturing, Rebecca Holmes partners with stakeholders across campus to reduce administrative burden and create practical solutions that support long-term success for students, faculty, and staff. She specializes in process mapping, helping teams build shared understanding, preserve knowledge, and identify opportunities for improvement. As a Lean Six Sigma Green Belt and ITIL® certified professional, she combines process improvement and service management principles with a passion for innovation and continuous learning, helping departments explore new ideas and adapt to changing needs.
Mistie Maskil is a Business Process Consultant at The University of Texas at Arlington who is passionate about helping people work better together. With more than 15 years of experience in higher education, she has partnered with departments across the university to improve processes, strengthen knowledge management practices, and design services that better support the campus community. Known for her collaborative and people-centered approach, she helps teams navigate challenges, build shared understanding, and create practical solutions that make work easier and more effective.
Cedric Ross brings extensive experience in project coordination, customer success, and strategic purchasing across telecommunications, education, and international service sectors. As a Lean Six Sigma Green Belt with certifications in ITIL, COBIT, and NIST, he focuses on optimizing operations, enhancing customer satisfaction, and driving cross-functional collaboration.
Candice Beckman leads UTA's Process Improvement and Innovation Team, providing strategic support that helps leaders evolve services, mature operations, and prepare for new ways of working. Drawing on her experience in facilitation, process improvement, and change management, she helps departments navigate complexity, build organizational capabilities, and turn ideas into practical action. Her work focuses on accelerating service improvement, enabling new ways of working, and helping leaders explore how AI and emerging technologies can strengthen services for students, faculty, and staff.
With a background in operations, process improvement, social work, and organizational change, Tabitha Wiles helps individuals and teams navigate change, build capability, and improve how work gets done. Her work focuses on bringing people, processes, knowledge, and technology together to support continuous improvement across the University. At UTA, she has led the Process Improvement Community and the AI Community of Practice, fostering shared learning, capability building, and growth through change. Tabitha is a licensed Master Social Worker and holds certifications in Lean Six Sigma and change management.
With a background in graphic design, web development, and user experience, Li-Wei spent more than a decade creating digital experiences before transitioning into innovation. As an Innovation Technology Specialist, he works with stakeholders to evaluate opportunities, explore potential solutions, and develop prototypes that validate ideas. He enjoys helping teams turn innovative concepts into practical outcomes that create meaningful value.
With experience in both higher education and manufacturing, Rebecca Holmes partners with stakeholders across campus to reduce administrative burden and create practical solutions that support long-term success for students, faculty, and staff. She specializes in process mapping, helping teams build shared understanding, preserve knowledge, and identify opportunities for improvement. As a Lean Six Sigma Green Belt and ITIL® certified professional, she combines process improvement and service management principles with a passion for innovation and continuous learning, helping departments explore new ideas and adapt to changing needs.
Mistie Maskil is a Business Process Consultant at The University of Texas at Arlington who is passionate about helping people work better together. With more than 15 years of experience in higher education, she has partnered with departments across the university to improve processes, strengthen knowledge management practices, and design services that better support the campus community. Known for her collaborative and people-centered approach, she helps teams navigate challenges, build shared understanding, and create practical solutions that make work easier and more effective.
Cedric Ross brings extensive experience in project coordination, customer success, and strategic purchasing across telecommunications, education, and international service sectors. As a Lean Six Sigma Green Belt with certifications in ITIL, COBIT, and NIST, he focuses on optimizing operations, enhancing customer satisfaction, and driving cross-functional collaboration.
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