Frequently Asked Questions

  1. Is UTA still using UTShare?
  2. Will I need to attend training?
  3. Where do I go for support with concur?
  4. I need to travel during the system blackout period (October 21 - November 3). How do I do this?
  5. I have travel booked during the system blackout period. How does this work?
  6. Are delegates required to enter and submit all travel request and expense report information? 
  7. When submitting an expense report, do delegates need to submit all supporting documents?
  8. Is there a GSA rate, per diem calculator or conversion tool in Concur?
  9. Do I have to download the TripIt app and the Concur app?
  10. What security requirements must I meet to have the Concur app installed on my mobile device?

1. Is UTA still using UTShare?

  • Yes. UTShare is still recording the budgetary/accounting information and disbursing the payments. Concur will be used for creating travel requests (formerly known as travel authorizations), booking travel, creating an expense report and reconciling ProCards.

2. Will I need to complete training?

  • A completed Canvas training course is required for all Concur users, including travelers, administrative professionals/delegates, managers, etc., to gain access to the system.
  • Student employees will need to complete Concur training, available October 21. Delegates will act on behalf of non-employee students.

3. Where do I go for support with Concur?

  • Contact the IT Service Desk by chat, submitting a self-service ticket or by calling 817-272-2208.

4. I need to travel during the system blackout period (October 21 – November 3). How do I do this?

5. I have travel booked during the system blackout period. How does this work?

  • Complete the expense reports in Concur after November 4 and reference the travel authorization number populated in UTShare. For more information on travel during this period, visit the Prepare for the Change page.

6. Are delegates required to enter and submit all travel request and expense report information?

  • Departments can determine which tasks in Concur are completed by the traveler and/or their delegate(s). The traveler must review, certify and submit travel requests and expense reports, regardless of whether their delegate entered the information.

7. When submitting an expense report, do delegates need to submit all supporting documents such as the flight itinerary, GSA rates, etc.?

  • Those documents will be retrieved from the travel request. Conference hotel documentation will need to be added.

8. Is there a GSA rate, per diem calculator or conversion tool in Concur?

  • You can calculate GSA rates and per diem amounts for individuals only. Concur does include a currency conversion tool.

9. Do I have to download the TripIt app and the Concur app?

  • No, but it is recommended. Using the apps will speed up travel and expense processes. These apps are free for UTA constituents. The Concur mobile app requires your phone has a passcode.
  • Travelers can upload their own travel information, such as receipts. Delegates cannot operate on behalf of their traveler in the mobile app. 

10. What security requirements must I meet to have the Concur app installed on my mobile device?