Orphaned Account Cleanup

The Office of Information Technology (OIT) will delete orphaned UTA student and applicant accounts to protect University information resources and prevent potential security breaches, as outlined in the Information Security and Acceptable Use Policy (IT-PO-03).

For more information about account status changes, visit the Student Account Status Changes Knowledge Base article.

Frequently Asked Questions

How are orphaned account holders being notified?

Orphaned account holders will receive emailed notice of the upcoming deletion via email addresses listed in the orphaned account. Users may manually retrieve important information from an orphaned account before the deletion date.

Which orphaned accounts are being deleted?

Only UTA-provided student accounts are part of this lifestyle management review process and account cleanup. Personally created usernames and emails are not included. For example:

• NetID@mavs.uta.edu, first.last@mavs.uta.edu, and first.last@exchange.uta.edu are UTA-provided accounts for accessing school resources and the campus network. Due to identified inactivity, these accounts may be marked for deletion and files owned by the account cannot be recovered.
• jdoe13@gmail.com is not part of the UTA naming convention and will not be affected.

Will academic records be deleted with the orphaned accounts?

No. Official academic records will remain in UTA’s student information system.

Can I still access UTA web-based resources with an email connected to a deleted account?

No. When deleted, orphaned accounts and their accompanying University email will lose access and all associated data with the following services:

• University email
• MyMav
• Microsoft 365 (formerly Office), including
  • OneDrive
  • Word
  • Teams
• Adobe Creative Cloud
• Canvas

If an account is reactivated after deletion due to re-enrolling at UTA, your previous data will not be available.

How can I save content from my orphaned account?

Before deletion, users can access an orphaned account and manually save files.

How long can an orphaned account remain available for content retrieval?

Accounts will remain available thirty (30) days from the initial emailed notice.

Who can I contact for support?

If you have any questions, comments or concerns, contact the IT Service Desk by chat, submit a self-service ticket or call 817-272-2208.

For more information, please Contact OIT Service Desk or use the links located on this article.