Inactive Account Cleanup

The Office of Information Technology (OIT) will delete inactive UTA student and applicant accounts to protect University information resources and prevent potential security breaches, as outlined in the Information Security and Acceptable Use Policy (IT-PO-03).

For more information about account status changes, visit the Student Account Status Changes Knowledge Base article.

Frequently Asked Questions

How are accounts considered inactive?

Accounts are considered inactive due to enrollment inactivity. Logging into email addresses and any other UTA services with previous student credentials does not keep an account active.

How are inactive account holders being notified?

Inactive account holders will receive notice of the upcoming deletion via the personal contact method previously provided during the account holder's last enrollment period.

Which inactive accounts are being deleted?

Only UTA-provided student accounts are part of this lifestyle management review process and account cleanup. Personally created usernames and emails are not included. For example:

• @mavs.uta.edu is a UTA-provided account for accessing school resources and the campus network. Due to identified enrollment inactivity, these accounts will be deleted and files owned by the account cannot be recovered. @uta.edu and other employee accounts will not be affected.
• jdoe13@gmail.com is not part of the UTA naming convention and will not be affected.

Will academic records be deleted with the inactive accounts?

No. Official academic records will remain in UTA’s student information system.

Can I still access UTA web-based resources with an email connected to a deleted account?

No. When deleted, inactive accounts and their accompanying University email will lose access and all associated data with the following services:

• University email
• MyMav
• Microsoft 365 (formerly Office), including
  • OneDrive
  • Word
  • Teams
• Adobe Creative Cloud
• Canvas

If an account is reactivated after deletion due to re-enrolling at UTA, your previous data will not be available.

Can I seek permanent access to my UTA email account if it has been identified as inactive?

No. Access to UTA services such as Email, MyMav, Canvas, Office365 apps, and OneDrive are restricted in the event your Student Account Status Changes. The restriction of this access takes place to ensure the fulfillment of existing policy obligations to protect University information resources and prevent potential security breaches, as outlined in the Information Security and Acceptable Use Policy (IT-PO-03).

How can I save content from my inactive account?

Before deletion, users can access an inactive account and manually save files.

How long can an inactive account remain available for content retrieval?

Accounts will remain available thirty (30) days from the initial emailed notice.

Is this inactive account cleanup effort taking place as part of a policy change?

No. UTA's policy that governs email use and security has not changed. This cleanup effort is taking place to ensure the fulfillment of existing policy obligations to protect University information resources and prevent potential security breaches, as outlined in the Information Security and Acceptable Use Policy (IT-PO-03). As a result, UTA student and applicant accounts identified as inactive due to enrollment inactivity will be deleted.

Who can I contact for support?

If you have any questions, comments or concerns, contact the IT Service Desk by chat, submit a self-service ticket or call 817-272-2208.

For more information, please Contact OIT Service Desk or use the links located on this article.