FAQ

  1. What is Microsoft Teams Calling?
  2. When do faculty and staff need to transfer their phone number to Microsoft Teams Calling?
  3. Will OIT charge my departments for devices that are replacing the old Nortel equipment?
  4. How do I know what if I have an individual or department?
  5. Are there any steps required from faculty, staff, or department representatives?
  6. What should I do to prepare for the automatic migration to Microsoft Teams Calling?
  7. What should I expect during the automatic migration to Microsoft Teams Calling?
  8. What should I expect after the moving to Microsoft Teams Calling?
  9. Will there be training on how to use the new phones?
  10. I received an email stating that non-Teams compatible devices will lose service on December 19, 2021. What does this mean?



  1. What is Microsoft Teams Calling?

    Microsoft Teams Calling is the new telecom service for The University of Texas at Arlington that provides a centralized location to perform all the essential functions, such as calling, messaging, meetings, and other collaborative features.

  2. When do faculty and staff need to transfer their phone number to Microsoft Teams Calling?

    Faculty and staff can move their number today to Microsoft Teams using the "Convert your UTA Office Phone to Teams Calling” form. Over the next few months, all remaining UTA numbers will be moved to the new service provider, Microsoft Teams Calling, based on the building-by-building approach listed on the project schedule. Please read the project details for more information about moving to Microsoft Teams.

  3. Will OIT charge my departments for devices that are replacing the old Nortel equipment?

    There are no additional charges associated with replacing the Nortel equipment at the initial deployment to the department if the person had a working phone on the old Telecom system.

  4. How do I know if I have an individual or department number?
    1. Individual UTA numbers: An extension that is used to contact one person or designated to a specific person. It is often used exclusively by one individual when making or answering calls. Normally, this category fits majority of faculty and staff.
    2. Department numbers: Any extension that is used to contact the entire department, shared by several people, or answered by multiple people. It can also be a number that is listed on the website to contact anyone in a specific department.
  5. Are there any steps required from faculty, staff, or department representatives?
    1. Faculty and staff with a direct or individual UTA number should complete the “Convert your UTA Office Phone to Teams Calling” form to move to the new telephone provider today and set up an appointment to receive their new Microsoft Teams compatible desktop phone or headset before the scheduled date. 
    2. Department or unit representatives that are responsible for a main office number should complete the “Migrate a Department or Main Number to Teams” ticket. OIT will personally collaborate with the representative indicated on the ticket to set up the number to the department’s specifications.  

      Please note: Anyone answering the department main line should complete the self-migration steps for individual numbers to convert their numbers to Microsoft Teams before the department number can be moved to the new service provider. 

      For additional information about migrating your phone to Microsoft Teams Callings, please see the project details page.

  6. What should I do to prepare for the automatic migration to Microsoft Teams Calling?
    1. Department representatives should complete the following actions:
      1. Work with your employees or staff to decide what sort of device they prefer: physical Yealink T58 phone, Jabra Evolve 65 (Wireless headset), or Jabra Evolve 40 (Wired headset) .
      2. Keep a complete list of extensions for the individuals in your departments and provide this information to the support teams.
      3. Complete the “Migrate a Department or Main Number to Teams” ticket. OIT will personally collaborate with the representative indicated on the ticket to set up the number to the department’s specifications.  
    2. Faculty and staff with a direct or individual UTA number should complete the “Convert your UTA Office Phone to Teams Calling” form to move to the new telephone provider today and set up an appointment to receive their new Microsoft Teams compatible desktop phone or headset before the scheduled date before the scheduled migration. 
  7. What should I expect during the automatic migration to Microsoft Teams Calling?

    1. Faculty and Staff

      See the project details for more information about the process for automatically moving individual UTA numbers to Microsoft Teams Calling.

      Please Note: Your Nortel phone will continue to work until you have been moved to Microsoft Teams Calling.

    2. Department

      Please see the project details for more information about the process for automatically moving department UTA numbers to Microsoft Teams Calling.

  8. What should I expect after the moving to Microsoft Teams Calling?
    1. Your direct extension is now tied to you through Teams and you can answer calls from your desk, a personal cell phone, or anywhere you log in to the Teams App.
    2. You will have the ability to search for campus users by name and call them via your Teams Phone, call into meetings by audio only, and transfer seamlessly between meetings and calls on your computer, mobile device, or Yealink desktop phone.

    For more information, see the Microsoft Teams Calling Resource Guide

  9. Will there be training on how to use the new phones?

    Yes. Faculty and staff can register for training through Canvas or live Teams sessions. If you have any training questions, or would like to schedule a private training session, please contact knowledgeservices@uta.edu.

  10. I received an email stating that non-Teams compatible devices will lose service on December 19, 2021. What does this mean?

    All non-Teams compatible phones will lose service on December 19, 2021. Analog devices, such as fax machines, will not be impacted by this conversion.